Terms & Conditions

Last updated: 12 August 2026

1. Parties

These terms govern your use of the Phoenix AI website at phoenixai.group and any services provided by Kaka Enterprises Pty Ltd (ACN 639194951, ABN 49 639 194 951) trading as Phoenix AI ("we", "us", "our").

By accessing or using our website or services, you agree to be bound by these terms. If you do not agree, do not use our services.

2. Services

Phoenix AI provides:

  • AI automation services — custom automation solutions, consulting, and integration support for Australian small businesses
  • AI Chat Widget — a self-serve product that embeds an AI chat widget into your website, available on a subscription basis from $29/month
  • Information — blog posts, case studies, and resources published on our website

Specific service terms, pricing, and scope are set out in separate agreements or quotes for professional services, and in the widget subscription terms below.

3. Widget Subscription Terms

3.1 Sign-up and trial

Every widget account starts with a 1-month free trial. No payment is required to begin the trial. After the trial period, a valid payment method is required to continue using the service.

3.2 Pricing and billing

Widget subscriptions are billed monthly at the rate displayed on our pricing page. We may change pricing with 30 days' notice. Your current billing cycle will not be affected by a price change.

3.3 Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period. You will retain access until that date.

3.4 Service limits

We will not cut off your widget mid-conversation. If you approach your plan's limits, we will notify you and offer an upgrade option.

4. Acceptable Use

You agree not to:

  • Use our services for any unlawful purpose
  • Configure your widget to generate or promote harmful, defamatory, or illegal content
  • Attempt to reverse-engineer, decompile, or interfere with our widget script or backend services
  • Use automated tools to scrape or extract content from our website without permission
  • Impersonate Phoenix AI or misrepresent your affiliation with us

We reserve the right to suspend or terminate access to our services for breaches of these terms.

5. Intellectual Property

All content on phoenixai.group — including text, images, logos, code, and design — is owned by Phoenix AI or its licensors and protected by Australian copyright law.

You may not reproduce, distribute, or create derivative works from our content without written permission. The widget script (w.js) is licensed for your use on your own websites only — redistribution or resale is prohibited.

6. Limitation of Liability

To the maximum extent permitted by law, Phoenix AI's total liability for any claim arising from these terms or our services is limited to the amount you have paid us in the 12 months preceding the claim.

We do not accept liability for:

  • Indirect, consequential, or special damages
  • Loss of profit, revenue, or business opportunity
  • Interruptions, delays, or errors in service caused by third-party providers or force majeure events

Nothing in these terms excludes or limits liability for death, personal injury, or fraud, where such exclusion is prohibited by law.

7. Service Availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. Unplanned outages will be addressed as soon as practicable.

8. Privacy

Your privacy is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

9. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our services after changes constitute acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

You acknowledge that the Competition and Consumer Act 2010 (Cth) and the Consumer Law apply to our services. Nothing in these terms excludes, restricts, or modifies any guarantee or other right or entitlement conferred on you by the Consumer Law.

11. Contact

For questions about these terms, contact us:

Kaka Enterprises Pty Ltd trading as Phoenix AI
PO Box 570
St Leonards NSW 1590
Email: adam@phoenixai.group
Phone: +61 414 765 678

These terms are written in plain English and reviewed regularly. We may update them from time to time. Changes will be posted on this page with an updated date.