Privacy Policy

Last updated: August 2025

Phoenix AI Group ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your information when you visit phoenixai.group.

Information We Collect

We collect minimal personal data — only what you choose to provide:

  • Contact form submissions — name, email address, and message content when you reach out via our contact page
  • Booking inquiries — name and contact details when you book a strategy chat

We do not collect sensitive personal information, financial data, or biometric data.

How We Use Your Information

  • To respond to your inquiries and booking requests
  • To improve our services and website experience
  • To send you information you've explicitly opted in to receive

We will never sell, trade, or rent your personal information to third parties.

Cookies

Our website uses cookies solely for analytics purposes:

  • Google Analytics 4 (GA4) — helps us understand how visitors use our site. GA4 collects anonymised data including pages visited, time spent, and referral sources. No personally identifiable information is sent to Google.

You can disable analytics cookies through your browser settings or by opting out via the Google Ads Settings page.

Third-Party Services

We use the following third-party services:

These services may collect certain data as described in their own privacy policies. We do not control their data practices and encourage you to review them.

Data Retention

Contact form submissions and booking inquiries are retained only as long as necessary to respond to your request and for our records. Analytics data is anonymised and retained per Google's default retention period (2 months).

Your Rights

Under Australian privacy law (Privacy Act 1988 and the Australian Privacy Principles), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Security

We use industry-standard measures to protect your data, including HTTPS encryption for all connections to our website.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us: