Privacy Policy

Who we are

This Privacy Policy applies to Kaka Enterprises Pty Ltd (ACN 639194951, ABN 49 639 194 951) trading as Phoenix AI, with website phoenixai.group.

We are an Australian company providing AI automation services for small businesses. We are committed to protecting your privacy and handling personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

If you have questions about this policy, contact us at:

• Email: adam@phoenixai.group
• Phone: +61 414 765 678

What we collect

We collect only the personal information you choose to provide, and only what we need for the purposes set out below.

Contact form and inquiries

• Name
• Email address
• Company name
• Phone number (optional)
• Message content

Booking inquiries

Name and contact details for strategy chat bookings.

Website use

• We use analytics tools to collect anonymised usage data such as pages visited, time on site and referral source. These tools do not collect personally identifiable information.
• Standard web server logs (IP address, browser type, date/time) for security and site operation.

We do not collect sensitive information such as health, racial origin, political opinions or biometric data.

How we use it

We use personal information for the primary purpose for which it was collected, and for related secondary purposes you would reasonably expect.

• To respond to your inquiries and provide quotes or services
• To manage bookings for strategy chats
• To improve our website and services
• To send service-related communications

We will not sell, trade or rent your personal information to third parties.

Marketing communications and consent

We may send marketing communications by email about Phoenix AI services, updates and resources.

Contact form consent

When you submit the contact form, you consent to us collecting your details to respond to your inquiry. Marketing communications are only sent if you opt in.

Our contact form includes an unchecked checkbox with wording such as:

I agree to receive marketing communications from Phoenix AI via email. I can unsubscribe at any time.

This is express consent. You can withdraw consent at any time by emailing us or using the unsubscribe link in any marketing email.

Every marketing email includes accurate sender identification and a functional unsubscribe link that works for at least 30 days after sending, in line with the Spam Act 2003.

Disclosure and overseas storage

We use third-party service providers to help operate our website and manage customer data.

Some of these services may store data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the overseas recipient handles information in a way that is consistent with the APPs.

We do not disclose personal information to third parties for their own marketing purposes without your consent.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Measures include:

• HTTPS encryption for all connections to our website
• Access controls and authentication for our CRM
• Regular security updates and monitoring

No method of transmission or storage is 100% secure. If you have concerns about the security of your information, contact us.

Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Contact form submissions are retained for our records and to support ongoing client relationships. You can request deletion at any time, subject to legal retention requirements.

Analytics data is anonymised and retained in line with our service providers' default retention settings.

When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Your rights

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete or outdated information
• Request deletion of your personal information, where we are not required to retain it by law
• Lodge a complaint about a privacy breach with us, and if unresolved, with the Office of the Australian Information Commissioner (OAIC)

To make a request, email adam@phoenixai.group with "Privacy Request" in the subject line. We will respond within a reasonable period, generally within 30 days.

Contact

If you have questions, concerns or a privacy complaint, please contact us:

Kaka Enterprises Pty Ltd trading as Phoenix AI
PO Box 570
St Leonards NSW 1590
Email: adam@phoenixai.group
Phone: +61 414 765 678
Website: phoenixai.group

If you are not satisfied with our response, you can contact the OAIC:

• Website: oaic.gov.au
• Phone: 1300 363 992